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    Apprentice Medical Records Clerk

    Project description:

    Apprenticeship summary

    • Annual wage:


    • Working week:

      Monday – Friday on a weekly shift pattern; 08:00 – 16:00, 09:00 – 17:00, 10:00 – 18:00 You may be required to work Bank Holidays, Weekends or Evenings and may need to vary hours at short notice to facilitate the needs of the business.

      Total hours per week: 37.50

    • Apprenticeship duration:

      14 months

    • Possible start date:

      01 Feb 2018

    • Date posted:

      07 Nov 2017

    • Apprenticeship level:

      Intermediate Level Apprenticeship

    • Reference number:


    • Positions:

      6 available

    • To provide a file retrieval and prepping service for all outpatient and elective attendances, locating those notes by use of the Trust dedicated tracking system.  Auditing and prioritising daily workload.
    • To receive and deal with telephone/personal requests/enquiries from external and internal customers promptly and with sensitivity.
    • To file all casenotes back into the library, ensuring that the casenote tracking system is utilised.
    • To repair casenotes where required.
    • To adhere to all policies and procedures.
    • To assist in the Department’s programme of weeding and upkeep of the
    •  Medical Records Libraries.
    • To participate in the Department’s meetings and Quality Improvement ideas, complying with any changes which may result.
    • To access and input data via relevant systems and other technical equipment as required.
    • To maintain at all times the confidentiality of Medical Records and only disclose information in accordance with guidelines.
    • To cover any staff sickness or annual leave within the Department.
    • To locate, amalgamate and merge casenotes as required, analysing incorrect/omitted information on iPM/ iFiT and updating accordingly.
    • To assist in the Department’s training programme of new staff.
    • To ensure all departmental equipment is used with care, and stock check list completed in a timely manner.
    • To participate in the receipt and dispatch service of medical records utilising the equipment provided.
    • To provide any other duties as may be required and which fall within the grading of the post.
    • The postholder must have a flexible approach to working across all areas of the Trust.


    This job description is not exhaustive and may be subject to amendment in the light of departmental development and changes.


    Requirements and prospects

    Desired skills:

    •  Good verbal and written communication skills
    •  Ability to prioritise
    •  Able to work independently and as a team member
    •  Flexible approach to working hours
    •  Respect for confidentiality
    •  Ability to deal with sensitive issues appropriately
    •  Ability to plan and co-ordinate work
    •  Innovative
    •  Evidence of interacting with a wide range of people

    Personal qualities:

    •  Enthusiastic and motivated
    •  Punctual
    •  Reliable
    •  Positive attitude
    •  Organised and logical
    •  Diplomatic
    •  Professional
    •  Smart appearance

    Qualifications required:

    •  Good basic educational background
    •  GCSE English Grade C or equivalent or above
    •  ECDL
    •  IT Qualifications

    Future prospects:

    To move forward within the NHS Trust with a Level 3, or work within other supporting roles in the company.

    Things to consider:

    This apprenticeship is a two stage interview process. If your application is accepted, you will be asked to attend an open day at the hospital, most likely in the week commencing 2nd Jan 2018. If you are successful at the open day you will then be invited to interview.

    Training Provider:

    Employer Name:

    • Epsom & St Helier University Hospital Nhs Trust

    Level of apprenticeship:

    • Intermediate Level Apprenticeship


    • £16,122.00