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    JOB TITLE
    Customer Service Apprentice

    Customer Service Apprentice

    Project description:

    Apprenticeship summary

    • Weekly wage:

      £153.86

    • Working week:

      40 hours Monday To Friday 9am to 6pm

      Total hours per week: 40.00

    • Apprenticeship duration:

      12 months

    • Possible start date:

      31 Jul 2017

    • Date posted:

      12 Sep 2016

    • Apprenticeship level:

      Intermediate Level Apprenticeship

    • Reference number:

      VAC001108383

    • Positions:

      1 available

    As a valued member of the customer service team you will:

    • Help to answer incoming calls and deal with them efficiently
    • Transfer calls to the appropriate department
    • Manage incoming emails
    • Set up and complete new customer contracts
    • Place orders for consumables
    • Conduct customer satisfaction surveys

    Requirements and prospects

    Desired skills:

    • Be an excellent communicator
    • Have good interpersonal skills
    • Enjoy dealing with people, face to face and on the phone
    • Be a quick learner
    • Have good attention to detail
    • Use your initiative

    Personal qualities:

    • Ability to work under pressure and show initiative.
    • To be able to work on own or within a busy team.
    • Want to self develop/grow.
    • Understand the importance of having high personal standards from timekeeping to business dress to personal conduct.

    Qualifications required:

    GCSE Maths and English Grade C or equivalent.

    Future prospects:

    To be potentially offered a permanent role within the business and supported in their future career development within a well respected established company with high expectations or receive high calibre training from our experience colleagues in the value of putting customer service first as a great first step in the career ladder.

    Things to consider:

    £153.84 rising to £163.46 after 6 months. Please consider any travel plans prior to applying as vacancy is not located within walking distance of a train/tram station. Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

    Employer Name:

    • D M C Plc

    Level of apprenticeship:

    • Intermediate Level Apprenticeship
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