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    Customer Service Manager Apprenticeship

    Project description:

    Apprenticeship summary

    Weekly wage


    Working week

    Shift work TBC including evenings, weekend and bank holidays.

    Total hours per week: 30.00

    Apprenticeship duration

    12 months

    Possible start date

    30 Mar 2018

    Date posted

    09 Feb 2018

    Apprenticeship level

    Intermediate Level Apprenticeship

    Reference number



    1 available

    As a business that continually brings excitement to their customers’ experience, they believe it’s really important that their people have plenty of reasons to be excited about working with them too. For you, we believe there really couldn’t be a more thrilling time to join the team.

    Your Daily Duties:

    • Supervise the shop team in the absence of the Shop Manager.
    • Maximise shop profitability, through promotion of products
    • Deliver outstanding customer service whilst adhering to all company policies, procedures, compliance and standards
    • Contribute to a safe and enjoyable environment where colleagues and customers feel welcomed and engaged


    • Deliver consistently exceptional customer service and ensure a great customer journey, resolving complaints and issues when necessary.
    • Ensure compliance with the following; Health and Safety procedures; Responsible Gambling and Self-Exclusion Guidelines; Security procedures; Think 21; Cost Control
    • Maintain high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.
    • Ensure the shop is clean and a shop tidy is completed at regular interviews when on duty.
    • Ensure the Customer Service Assistants understand the company’s product offering, both in shop and online to enable them to have confident conversations with customers.
    • Support the Shop Manager with the training and development of the Customer Service Assistants.
    • Have commercial awareness and understanding how you can personally impact the shop’s profitability.

    The programme is 12-15 months in duration and you will be working towards your Customer Service Practitioner Apprenticeship. You must be 18+ to complete this apprenticeship.

    Requirements and prospects

    Desired skills

    • Pride in delivering excellent service
    • Team player who is reliable, honest and able to use initiative
    • Ability to work under pressure in a fast-paced environment
    • Organised multitasker

    Personal qualities

    • Passionate about developing your skills in the gambling sector
    • A willingness and desire to learn

    Desired qualifications

    Minimum GCSE or equivalent C grade in Maths

    Future prospects

    On going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

    Things to consider

    You must be 18+ to apply for this apprenticeship. You will be expected to work some weekends and bank holidays, including over the Christmas period.

    About the employer

    We are a leading multi-channel bookmaking and gaming company with an international reach, combining 230 years of heritage and looking forward to an exciting future. We have the best betting brands and the best people: we will lead the field and shape the future of responsible bookmaking and gaming. We aspire to be the biggest, best and most admired business in our industry. Three of the nation’s best loved betting and gaming brands: Ladbrokes, Coral and Gala. A familiar part of many UK communities, yet with operations across Europe and beyond. A world of online play and enjoyment provided by a company that is both innovative and trusted.


    Ladbrokes Betting Shops


    22 The Market

    Wrythe Lane


    SM5 1AG

    Training provider

    • Customer Service Practitioner Level 2
    • Functional Skills in Maths, English and ICT

    Apprenticeship standard

    Customer service > Customer service practitioner

    Training provider


    Applications for this apprenticeship are being processed by Lifetime Training Ltd

    This apprenticeship requires you to apply through the employer’s website.Apply now

    Closing date: 23 Mar 2018


    Employer Name:

    • Ladbrokes Betting Shops

    Level of apprenticeship:

    • Intermediate