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    JOB TITLE

    Practice Administration Assistant

    Project description:

    Apprenticeship summary

    • Weekly wage:

      £162.00

    • Working week:

      Monday to Friday 08:00 – 20:00- Saturday 09:00 – 1

      Total hours per week: 40.00

    • Apprenticeship duration:

      12 years

    • Possible start date:

      11 Jan 2018

    • Date posted:

      23 Nov 2017

    • Apprenticeship level:

      Intermediate Level Apprenticeship

    • Reference number:

      VAC091066171

    • Positions:

      1 available

    • To meet and greet patients, members of the public and visitors to the practice, private skin and laser centre and other services in a friendly and courteous manner.
    • Answering all incoming calls promptly and general enquires in accordance with the telephone scripts. Transferring call to required extensions, ensure messages are Promptly.
    • Make new and follow up appointments for patients, doctors, clinical technicians and nurses on EMIS computer system.
    • Accept and record messages for all practitioners and technicians
    • To maintain Patient Confidentiality and to act in a manner as to support the patient at all times and being mindful of the need to reduce anxiety.
    • Keep reception area clean and tidy at all times removing delivery boxes immediately to avoid any trip hazards.
    • Answer queries, distribute handouts and book appointments to/for patients interested in BSL treatments and services.
    • Manage and maintain appointment book on EMIS for private patients, ensuring the clinics are well organized


    Requirements and prospects

    Desired skills:

    telephone manner 
    IT skills 
    Excellent written and Verbal English

    Personal qualities:

    Great communication skills- Outgoing
    Work well under pressure

    Qualifications required:

    GCSE A-C or equivalent

    Future prospects:

    13 months

    Training Provider:

    Employer Name:

    • Brigstock Family Practice

    Level of apprenticeship:

    • Intermediate Level Apprenticeship

    Salary:

    • £162.00
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