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    IT Systems Support Apprenticeship

    IT Systems Support Apprenticeship

    Project description:

    Apprenticeship summary

    • Weekly wage:

      £198.00 – £216.00

    • Working week:

      Monday – Friday

      Total hours per week: 36.00

    • Apprenticeship duration:

      12 months

    • Possible start date:

      04 Sep 2017

    • Date posted:

      18 May 2017

    • Apprenticeship level:

      Intermediate Level Apprenticeship

    • Reference number:


    • Positions:

      1 available

    Under the direction of the Network Manager, you will be responsible for:

    • Acting as first point of contact for IT issues.
    • Supporting the management and maintenance of the school networks.
    • Maintaining computers, Whiteboard and projectors.
    • Installing and maintaining software systems as required.
    • Stock control and upkeep of related records and inventory.
    • Supporting staff and pupils during lesson as required.
    • Maintaining internet access, websites used and permissions granted
    • Maintaining user accounts across systems
    • Diagnosing and resolving hardware, software and end user problems.
    • Supervising and running the connection to the Internet.
    • Managing and developing the use of IPads including related apps that support learning in the schools
    • Undertaking periodic safety checks on equipment and materials, reporting findings to Network Manager.
    • Working with teachers to develop IT skills across the curriculum
    • Managing anti-virus software

    The successful candidate will be required to attend training courses as appropriate including in-house training.

    It is also expected that you will be able to:

    • Exercise confidentiality and discretion at all times;
    • Work using your own initiative within school times
    • Assist school staff with resources when required;
    • ·Be enthusiastic in developing own expertise and skills;
    • Undertake any other duties as required by the Network Manager or Head Teacher;
    • Undertake professional training and qualifications

    Requirements and prospects

    Desired skills:

    • Experience of working as part of a team in a flexible and co-operative manner
    • Good standard of written and spoken English.
    • Good Literacy and Numeracy skills.
    • Organised approach, attentiveness to detail and good planning skills.
    • Ability to meet deadlines and work under pressure.
    • Good work attendance record, with no health problems likely to impact adversely on performance in post.
    • Ability to maintain confidentiality of information and discretion when handling sensitive information.
    • Ability to work off of own initiative and also as part of a team
    • Basic understanding of client operating systems (Windows, iOS, Android, OSX)

    Personal qualities:

    • A level of maturity commensurate with working in a school environment will be required.
    • An appreciation of the safeguarding requirements of working in a school environment.
    • An appreciation of the need for confidentiality.
    • Willing to learn and develop professionally.
    • Committed to self-development
    • Does what they say they will do  when they make a commitment – i.e. show up on time and not let people down
    • Values others – an understanding of equality and diversity issues.
    • Effective communicator with people at all levels.
    • Good written and verbal communication skills.
    • Confident to take the lead when appropriate.
    • Flexible and adaptable.
    • Committed to collective success.
    • Creative and innovative.
    • Flexible approach to work, use of initiative and willingness to take on new tasks.

    Qualifications required:

    The preferred candidate will have finished their GCSEs or other skills qualifications and will have achieved a minimum of Grade C in English and Maths.

    Future prospects:

    The Intermediate Level Apprenticeship provides individuals with a sound knowledge base that can support them in undertaking further learning and development of their careers in ICT support and related areas. These include: • Level 3 Advanced Level Apprenticeship in ICT • Higher Apprenticeship in ICT This pathway also offers the participant to undertake a range of professional job-specific qualifications and training with the possibility of promotion.

    Things to consider:

    • Are you prepared to work hard? • Can you get to work for 8.00am start? • Can you maintain professional boundaries working in a school? • Can you maintain confidentiality when dealing with school records/data? • Are you able to be organised in your work? • Do you have a good eye for detail?

    Employer Name:

    • Glenthorne High School

    Level of apprenticeship:

    • Intermediate Level Apprenticeship